Ace88 Privacy Policy – Your Data Is Our Responsibility

Welcome to ace88 — a trusted online betting platform that has earned the confidence of millions of users across Bangladesh. For us, your privacy is not just a legal obligation; it is a core part of who we are.

This privacy policy explains in detail what information ace88 collects, how it is used, who it is shared with, and how it is kept secure. By using ace88's services, you are considered to have agreed to this privacy policy.

Ace88's privacy policy is built to international data protection standards. We believe transparency is the foundation of trust, which is why this policy is written in plain, straightforward language that any user can understand.

Ace88 only collects information that is necessary to provide its services. We do not collect excessive or unnecessary data. Below is a breakdown of the types of information collected on ace88:

Ace88 collects information through several methods. Transparency is maintained throughout every step, and no data is collected without the user's consent.

• Direct Registration: Information you provide when creating an account on ace88 is collected directly.
• KYC verification: To verify your identity, ace88 may request a copy of your national ID card or passport.
• Automatically collected: Certain information is collected automatically through cookies and log files while you use the ace88 website and app.
• Payment Processing: Transaction confirmation details are received from the payment gateway during deposits or withdrawals.
• Customer Support: Conversations with the ace88 support team may be recorded for quality and security purposes.
• From third parties: Where necessary for fraud prevention or legal obligations, limited information may be obtained from legitimate sources.

Ace88 uses the data it collects only for specific purposes — nothing is used unnecessarily. The main reasons ace88 uses your data are:

• Service Delivery: To create accounts, facilitate betting, and process deposits and withdrawals.
• Identity verification: For KYC verification to meet legal obligations and prevent fraud.
• Security Assurance: To protect your account and detect and prevent suspicious activity.
• Customer Support: To resolve your complaints and queries promptly.
• Personalisation: To personalize your ace88 experience based on your preferences.
• Promotional Communications: To send you relevant offers and updates (you can opt out of this at any time).
• Legal compliance: To comply with lawful requests from relevant authorities.
• Service Improvement: To analyze usage data and improve the ace88 platform.

Ace88 is extremely careful about sharing your personal information externally. We never sell your data. Only in the specific circumstances listed below may limited information be shared:

• Payment Partners: Only the minimum necessary information is shared with payment processors such as bKash and Nagad to complete transactions.
• Technology Partners: Trusted technology partners who support ace88's platform operations are bound by strict confidentiality agreements.
• Law enforcement: ace88 may be required to disclose data in response to a court order or valid legal request.
• Licensing Authority: Data may be provided when required for audits or reviews by regulatory authorities.
• Fraud prevention: Information may be shared with relevant authorities to prevent money laundering or fraud.

Ace88 uses cookies on its website and app. Cookies are small text files stored in your browser that help the website remember your preferences. ace88 uses three types of cookies:

• Essential cookies: These cookies are essential for staying logged in, session management, and security on ace88. The service cannot function without them.
• Functional cookies: These cookies remember your language preferences and display settings. You can disable them, though doing so may affect the quality of your experience.
• Analytics cookies: ace88 collects anonymised usage data to understand how the platform is being used. You can opt out of this at any time.

You can delete cookies or block new ones at any time through your browser settings on ace88. Please note that disabling essential cookies may affect the functionality of ace88's services.

Ace88 uses multiple layers of security to protect your data, applying the highest standards across both technical and administrative measures.

• SSL/TLS Encryption: ace88 uses 256-bit encryption for all data transmissions.
• Two-Factor Authentication (2FA): ace88 accounts support 2FA for an added layer of security.
• Firewall & DDoS Protection: ace88's servers are secured by advanced firewall protection.
• Regular Security Audits: ace88 conducts regular penetration testing through independent security experts.
• Staff Training: All ace88 staff are trained in data protection and are bound by confidentiality agreements.
• Access Controls: Only authorized ace88 staff can access data, and only to the extent required for their role.

Ace88 does not retain your data longer than necessary. Retention periods vary depending on the type of information:

• Account Information: Retained while your account is active and for up to 5 years after closure to meet legal requirements.
• Transaction Records: Retained for 5–7 years in accordance with financial regulatory requirements.
• KYC Documents: May be retained for up to 5 years after account closure for legal and compliance purposes.
• Log Files & Device Information: Typically retained for 90 days to 1 year.
• Marketing preferences: Unsubscribing takes effect immediately.

Once the retention period expires, ace88 securely deletes or anonymizes your data.

You have important rights regarding your data on ace88. We respect these rights and make it easy for you to exercise them:

Ace88's services are intended for users aged 18 and above. ace88 does not knowingly collect any data from minors.

Age is verified at registration. If ace88 has evidence that a minor's data was collected by mistake, that data will be deleted immediately and the associated account will be closed.

Ace88 may update this privacy policy as needed. Any changes will be reflected by an updated date on this page, and for significant changes, a notice will be sent to your registered email address.

Continuing to use ace88 after any policy update will be considered acceptance of the revised terms. We recommend checking this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please reach out to ace88's privacy team. We will get back to you as soon as possible.

• Email: support@ace88.app
• Live Chat: Chat with us directly via the ace88 website or app
• Response Time: Usually within 24–48 hours